Request a pre-paid return shipping label. Look up your order on our Order Status page and click "Request a Return". Let us know which item(s) you are returning, and tell us why by selecting from the “Reason” drop down menu. You can add more item(s) to your return by clicking "add another item to this return". When you're finished, click "SUBMIT".

 

Once your request has been submitted, you will automatically receive an email with a link to your return shipping label. If you do not see this email, please check your SPAM folder, sometimes they end up there by mistake! You can also print the label yourself from this screen by navigating to the "Returns" tab, clicking "View Return" next to your order, and clicking the "PRINT SHIPPING LABEL" link.

 

Next, let’s get your item(s) ready for return! Circle the item(s) you wish to return on the packing slip that came with your order, and enter the reason code next to the item. Place the packing slip in with your package and seal securely. If you no longer have your packing slip, just include a copy of your order confirmation email, and write on it the reason for your return. This will greatly help us to process your return as quickly as possible.

 

Adhere your label to your package and drop off at your local UPS location to be returned. A separate box should be used to ship your shoes with the original shoebox inside.

 

If you do not wish to use our shipping label or are located outside of the United States, please address your package to the below address:

 
eCommerce Returns
White Mountain Footwear Group
1014 Profile Road
Bethlehem, NH 03574  

 

Shoes must be returned in their original condition, in their original product packaging, within 60 days of delivery.

 

A flat fee of $7 will be deducted from your refund for the use of our pre-paid shipping label. However, if we’ve made an error in our shipment, or if your item is faulty/ damaged, you will not be charged.

 

Shipping fees will not be refunded, unless your item is faulty/damaged.

 

Please allow up to 2 weeks for your refund to be processed. You will receive email confirmation as soon as your refund has been processed.

 

If not using our return label, please make a note of your tracking number. This will be helpful in the event that your return is lost or delayed in transit.

 

We accept returns only from merchandise purchased directly from our website. Returns cannot be processed from other retailers/e-tailers that carry our product.

 

 

International returns must be pre-authorized. Please contact Customer Support at [email protected] to get started.

 

Due to customs regulations, we are unable to provide pre-paid return shipping labels for international orders. Please return your package to the address listed in above HOW TO RETURN section.

 

 

If you are returning from an APO, FPO or DPO address, please contact us for assistance.

 

 

At this time, we do not offer exchanges. Please return your original order and place a new order for the preferred style, size or color.

 

 

Our Customer Support team will take care of you. Email [email protected].