Orders & Returns

Log out

Account holders, click here to view your order history, access tracking information and request a return.

 

 

 

Easy low cost returns

  1.  Circle the item(s) you wish to return on your packing slip and enter the reason code next to the item. Place the packing slip in with your package and seal securely.
    If you no longer have your packing slip, just include a copy of your order confirmation email, and write on it the reason for your return. This will greatly help us to process your return as quickly as possible!
  2.  Request a pre-paid return shipping label.
    You can do this by logging into your account, finding your order and clicking "view order". If you do not have an account, simply fill out the form at the top of this page to find your order.
  3.  Once you see your order information, click "Request a Return" in the top right hand corner. Let us know which item you are returning (and why).
    You can add more item(s) to your return by clicking "add another item to this return".
    When you're finished, click "SUBMIT".
  4.  Once your request has been submitted, click on the "Returns" tab, click "View Return" next to your order and click the "PRINT SHIPPING LABEL" link in the top right hand corner of the screen.
  5.  Adhere your label to your package and drop off at your local UPS location to be returned.
    A separate box should be used to ship your shoes with the original shoebox inside.
  6.  If you do not wish to use our shipping label, please address your package to the below address:
    eCommerce Returns
    White Mountain Footwear Group
    1014 Profile Road
    Bethlehem, NH 03574

 

Things to know:

  • Shoes must be returned in their original condition, in their original product packaging, within 60 days of delivery.
  • A flat fee of $7 will be deducted from your refund for the use of our pre-paid shipping label. However, if we’ve made an error in our shipment, or if your item is faulty/ damaged, you will not be charged.
  • Shipping fees will not be refunded, unless your item is faulty/damaged.
  • Allow up to 2 weeks from the time we receive your shipment for your refund to be processed to the original payment method.
  • If not using our return label, please make a note of your tracking number. This will be helpful in the event that your return is lost or delayed in transit.
  • We accept returns only from merchandise purchased directly from our website. Returns cannot be processed from other retailers/e-tailers that carry our product.

 

International Shipping

  • International returns must be pre-authorized. Please contact Customer Support at [email protected] to get started.
  • Due to customs regulations, we are unable to provide pre-paid return shipping labels for international orders. Please return your package to the address listed above.

 

APO, FPO and DPO Returns

  • If you are returning from an APO, FPO or DPO address, please contact us for assistance.

 

Exchanges

  • At this time, we do not offer exchanges. Please return your original order and place a new order for the preferred style, size or color.

 

Questions?

  • Our Customer Support team will take care of you. Call us at 603-838-6323 or email [email protected].

 

We appreciate your business and always go the extra mile to satisfy our customers!