Orders & Returns

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Need to Return?

Returns are easy

  1. Circle the item(s) you wish to return on your packing slip and enter the reason code next to the item. If you no longer have your packing slip, please include a copy of your order confirmation email in with your return. This will greatly help us to process your return as quickly as possible.
  2. Place the packing slip in with your package and seal securely.
  3. Request a pre-paid return shipping label. You can do this by logging into your account or, if you do not have an account, simply fill out your order information using the form at the top of this page. From there, follow the steps to request a return for your order.
  4. Once your return request is received, our Customer Support team will issue your pre-paid label via email. Labels are generally issued within the hour, but please allow up to 24 hours during busy periods.
  5. Once you have the label, adhere to package and drop off at your local UPS location to be returned.

If you do not wish to use our shipping label, please address your package to the below address:

eCommerce Returns
White Mountain Footwear Group
1014 Profile Road
Lisbon, NH 03574

 

Things to know:

  • A flat fee of $7 will be deducted from your refund for the use of our provided pre-paid shipping label. However, if we’ve made an error in our shipment, or if your item is faulty/ damaged, you will not be charged.
  • Shoes must be returned in their original condition in their original product packaging within 60 days of delivery.
  • A separate box should be used to ship your shoes with the original shoebox inside.
  • Make a note of your tracking number in the event that your return is lost or delayed in transit.
  • Allow up to 1 week from the time we receive your shipment for your refund to be processed to the original payment method.
  • Shipping fees will not be refunded.
  • We accept returns from merchandise purchased directly from our website. Returns can not be processed from other retailers/e-tailers that carry our product.

 

International Shipping

International returns must be pre-authorized. Please contact Customer Support at [email protected] to get started. We are unable to provide pre-paid return shipping labels for international orders.

 

Exchanges

At this time, we do not offer exchanges. Please return your original order and place a new order for the preferred style, size or color.

 

Questions?

Our Customer Support team will take care of you. Call at 603-838-6323, email [email protected] or chat with us online.

 

We appreciate your business and always go the extra mile to satisfy our customers!